Evexia Telehealth
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FAQ

Are you secure?  HIPAA compliant?

Evexia: ABSOLUTELY!  And we can prove it:
  1. We use an integrated STSAFE Secure Element with hardware cryptography, true hardware random number generator, and a factory-installed ECC P-384 certificate provisioned at chip manufacture
  2. Our data in transit is secured without any provisioning challenges, using encrypted "off the internet" communication
  3. Our hardware designed in the US and manufactured in "friendly" countries (U.S., UK, Italy)
  4. Our entire software stack (from firmware to cloud code) written by and source code reviewed by two US companies
  5. We do not store or communicate Personally Identifiable Information, so there is no possible HIPAA breach
Other vendors:
  1. Use software keys stored on the device, vulnerable to attacks
  2. Communicateover the internet
  3. Usethird party communication components (cellular, WiFi, Bluetooth) from unknown sources in China and often not compliant with international standards
  4. Leverage software modules from many third parties without access or control to the source code with a risk of accidental or intentional unauthorized access
  5. Store Personally Identifiable Information which opens the door to HIPAA breaches, more so when the vendor does not control is sources of hardware, firmware, operating system or application software

How do  you improve patient engagement?

Evexia: the success of RPMs depend on simplifying patient engagement
  1. Pushes messages from the care manager to the patient
  2. Indicates pending messages with bright color lights
  3. Speaks messages to the patient
  4. Transmits acknowledgement of reminders
  5. Displays the status of reminders and voicemails in a simple portal
Other vendors:
  1. The patient must own and know how to operate a smartphone to retrieve their messages
  2. There is no way to tell if there is a message pending
  3. Patient must be able to read and poke around a tiny touchscreen
  4. There is no easy way to see confirm reminders
  5. Use a complex process to send messages and view their status (if any)

What are the key factors of success of an RPM?

Fundamentally it must be both 1) financially viable for the health provider and 2) deliver measurable health benefits for the patients
  1. What few RPM vendors will tell you is that profitability will shrink proportionally to the cost of operating an RPM program.  The main -- and hard to predict -- component is the patient support.  CMS won't reimburse for time spent on technical support -- only for getting 16 measurements/month and engaging sufficiently to provide care.  RPM is no exception to consumer IT: the more components, the more cobbling of various suppliers, the more complexities, the greater the risk of a failure or confusion by the end-user.  And the greater the complexity of identifying where something broken down and the tendency to blame the end-user.  Unlike others, the design of Evexia is specific to foremost minimize the total support cost -- for the Case Manager, the patient and Evexia Tech Support
  2. High levels of compliance (getting more than 16 measurements) only goes so far.  Care Managers must have the tools to prioritize on patients that are not improving.  A key aspect is engagement -- the timely and effective communications with the patient.  Those may be simple periodic motivational messages, reminders or spoken positive words -- and reacting to the patient.   The timeliness, relevance and frequency of those "touches" is proven to engage the patient, in many ways not so different from any other human interactions.  Evexia's engineering background is in computer-based human interactions since the late 1980s, all embedded in the engagement features of Evexia for both the patient and her Care Manager.
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